Shipping policy

1. Overview

At DIVAZY, we curate only the finest anti-tarnish jewellery for our discerning clientele. Our shipping process is designed to provide secure, timely, and premium delivery, ensuring your products arrive in perfect condition.

2. Order Processing

·        All orders are processed within 3–8 business days of confirmation.

·        Orders are dispatched only after payment verification and quality inspection.

·        You will receive a shipping confirmation email with tracking details once your order is dispatched.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timelines

Delivery Type	Estimated Timeline	Notes
Standard Delivery	3–7 business days	Domestic shipping within India
Express Delivery	1–3 business days	Subject to availability and surcharge

 

Delivery timelines are indicative. DIVAZY is not liable for delays caused by courier partners, natural events, or circumstances beyond our control.

4. Shipping Charges

·        Shipping charges are calculated at checkout based on weight, destination, and selected delivery option.

·        Free standard shipping may be offered for orders above a minimum value (as per current promotions).

·        Any applicable customs duties or import taxes for international orders are the responsibility of the customer.

5. Packaging & Presentation

·        Every order is packaged in premium DIVAZY packaging, reflecting our luxury brand aesthetic.

·        Protective measures are taken to ensure jewellery arrives untarnished and intact.

·        Packaging is designed for a delightful unboxing experience for you or your recipient.

6. Tracking Your Order

·        Once dispatched, you will receive a tracking number via email.

·        You can monitor your shipment through the courier partner’s tracking system.

·        For international shipments, tracking updates may vary depending on local carriers.

7. Address Accuracy

·        Customers are responsible for providing accurate shipping addresses.

·        DIVAZY is not responsible for delays, losses, or failed deliveries caused by incorrect address entries.

·        In case of a returned shipment due to incorrect address, reshipping fees may apply.

8. Damaged or Lost Shipments

·        All shipments are insured by default.

·        In the rare event of damage or loss during transit:

a.      Notify DIVAZY within 24 hours of delivery.

b.      Provide photos and/or unboxing video if applicable.

·        Verified damaged or lost items will be replaced or refunded at our discretion.

9. Customer Support

For any shipping inquiries:

Email: divazy.official@gmail.com
Our customer support team will provide updates and assist with any delivery-related concerns.